Cross posted here.
What with the world wide web enabling e-commerce, we'd love to book tickets and plan our travel at the comfort of our homes but invariably the Indian Railways website(IRCTC) is always down. The IRCTC site is meant to be of convienence to the public while it acts otherwise, more often than not. Patience(an understatement) and perseverance are the keys to using this site. There is no denying that I have used the site umpteen times to plan my travel yet often feel that travelling physically to the ticket booking counter will produce a faster result than using the railway website.
Why can't we use this boon(the internet) to it's optimum with better planning and no resource crunches?